Xiamen Mengshen Technology Co., Ltd. Technical Support

Last Updated: [January 9, 2024]

Thank you for choosing Xiamen Mengshen Technology Co., Ltd. (referred to as "we," "our company," or "Mengshen Technology") for technical support services. This agreement outlines the terms and conditions of our technical support services. Please read and agree to this agreement before utilizing our technical support services.

• Scope of Technical Support
  1.1 Service Description: We will provide technical support within reasonable limits, including but not limited to resolving software and application errors, providing updates and patches, and addressing general technical queries.
  1.2 Service Hours: Technical support services will be provided on business days during [Monday to Friday from 8:00 to 16:00]. In case of emergencies, we will make the best effort to provide support within the shortest possible time.
• Technical Support Process
  2.1 Reporting Issues: Users should report technical issues through the following means:
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  - Via email to [jinbiaostudio@outlook.com] 
  - Submitting issues through the online support system
  
  
  2.2 Support Response Time: We will strive to provide an initial response within [specified time] upon receiving the issue report and endeavor to resolve the problem within a reasonable timeframe.
• Scope of Technical Support Responsibility
  3.1 Limited Liability: While we will make reasonable efforts to provide technical support, we are not responsible for issues that cannot be resolved or problems arising from user misuse.
  3.2 Service Termination: We reserve the right to terminate or suspend technical support services with prior notice.
• User Responsibilities
  4.1 Cooperation and Information Provision: Users are required to actively cooperate and provide detailed information related to technical issues for more effective problem resolution.
  4.2 Data Backup: Users should regularly back up their data, and we are not liable for losses resulting from data loss or damage.
• Privacy Protection
  5.1 Confidentiality: During the technical support process, we will respect and protect all information provided by users. Unless explicitly permitted by the user, we will not share or disclose this information.
• Agreement Changes
  We reserve the right to update this Technical Support Agreement at any time. The updated agreement will be published on our official website.
• Contact Us
  If you have any questions about the Technical Support Agreement, please contact us:
  Company Name: Xiamen Mengshen Technology Co., Ltd.
• Email: [jinbiaostudio@outlook.com]

By using our technical support services, you agree to comply with this Technical Support Agreement. If you disagree with any part of this agreement, please discontinue the use of our technical support services.